Return / Refund Policy
Thanks for shopping at Jenolite!
If you are not entirely satisfied with you purchase, we’re here to help.
You have 30 calendar days to return an item from the date that you received it. To be eligible for a return your item must meet the following requirements.
- The item must be unused and in the same condition that you received it.
- Your item must still be in the original packaging.
- Your item needs to have a receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item, please contact us.